There are tons of things that one (read: I) assume people just know. One for example, is not to assume because we all know what happens when you assume.
Black Friday shopping 20 and I witnessed an exchange and he just couldn't believe it. We were at a high end chain patiently waiting at the register. There were more employees in the store than shoppers. There may have been 3 shoppers or maybe 2 of them were together, I don't know and there were at least a dozen employees. No matter we waited at the register while let's call her NH for New Hire asked R (Register employee) for specifics on how to take a suit to the back to another employee to have it steamed for someone coming to pick it up in 1/2 an hour. R simply told her to hang it and take it back. NH didn't know where the hangers were. Did I mention that this was a clothing store? That is ALL they sell no housewares, no personal items just clothes and she didn't know where to get a hanger. R referred her to yet another employee to which NH replied that she had just sent her here. R smiles at us and tells us she will be right with us and walks over to a closet and gives her a suit hanger telling NH that its the only one she has and she needs to return it after it's steamed. I thought to myself, how is this guy taking it home? Is he going to wear it? NH proceeded to hang the jacket as R took our item to ring us up. Then NH asked do I need a hanger for the pants? The picture forming in my head is a la 3 stooges standing there holding the pants up getting them steamed and in the process being steamed themselves. R puts down our item and tells her no, you can hang it here and then shows her how to hang the pants and the jacket on the same hanger. NH's eyebrows hit the top of her hairline as she let out an Ohhhh!
We finally get rung up and walk out of the store as no less than 5 employees thank us for shopping there. I honestly had the urge to tell them to buy some hangers with the money I just gave them but I refrained. Once we made it to the mall 20 asked, "Was that for real? She didn't know how to hang the suit?" We both laughed as we recalled the truly stunned look on her face when she was shown how.
That evening over dinner we retell our story and 20 tells us a story of how he had to show a college buddy how to sweep and mop . We all laughed 17 not understanding what he had to teach and asked what the guy was studying. We all lost it when 20 told us the guy was studying engineering. Too funny!