Friday, September 26, 2008

Still stunned

I got someone fired yesterday and I am still stunned.

Last week when my GM was being discharged from the hospital I had to deal with her assigned Case workers. I thought they were supposed to be Social Workers to assist me in finding adequate care and housing for my GM. Over the span of 3 days I had a few verbal exchanges with 2 separate case workers that did not go well. Every time I asked for the names and # of some places fro me to go check out I was told it wasn't their responsibility that it was the families. On day 3, I was flat out told that if I didn't pick her up within an hour they were filing an abuse case against me with that govt agency that handles these things (not writing the name because who knows what hit I will get from it). So, fast forward to me getting my GM placed by the sheer grace of God and a friend's help to me calling and setting an appointment with the hospital's Risk Management (read: legal) department. I also called that govt agency on my own and discussed the hospital's handling of the situation. Their rep offered to go with me to the meeting. I'll call her Rep.

Now it's yesterday, we met at the hospital early, go to the Risk Mgmt office and the woman goes into a tirade that I am there the wrong day, she can't see me now, do I think I can show up whenever I want yadda yadda. I calmly state that I need to speak with someone this morning. If not her then someone else that I would appreciate her finding someone to hear me out. She has no idea who the woman with me is. She tells me I can meet with M and C, they run the Case worker dept. I had to insist that she call over to see if they were there, available and ask for directions. She unwillingly complied. Rep has not said a word this entire time. They don't know who she is. We find C and I introduce myself and start to introduce Rep when C interrupts me can calls for M to join us in the conf room. Fine. We all sit and they ask me why I am there. I pull out my notebook where I had all my notes of who I spoke to when and what was said. Rep is sitting quietly, they don't know who she is. They ask me some questions and we calmly and go over all the details. M, their immediate supervisor, apologizes and explains that they were in fact a bit abrupt with me, thank you for coming. Rep says, that's it? They were abrupt. C then asks me, "well exactly what do you and your mother want us to do?" AHA, I think. They think Rep is my mother. Rep tells them "I am not her mother" as she pulls out her business cards and hands them each one. Their eyes are as big as saucers. They excused themselves and step out of the room. The com back momentarily with a file. They apologize again and explain that their behavior did not follow their policies and standards and ask us to please be quiet as they call the 2nd case worker. We sat there as they called him and fired him over the phone! Told him not to come in the next day, to come in Monday for his final paycheck and they would go over the reasons then. They hung up, thanked us for coming and said their good-byes. Rep and I walked out and didn't speak until we got on the elevator. She said, WOW. I said, Dayum! They fired him! She said, I've never seen that. Me neither.

It's a day later and I am still a bit stunned by it. I actually feel bad for the guy even though he made me go through hell. I can only imagine that there were previous complaint or problems with him and maybe he was on probation or something because how could they just do that like that? WOW!

1 comment:

Our Lady said...

Thank you and good for you for taking the time to let them know how you were treated. I wish more people would start and then we would make a difference.